Terms and Conditions

Terms and Conditions

Hotel Vier Jahreszeiten Kühlungsborn

§ 1 Scope of application

The terms and conditions apply to all services the hotel Vier Jahreszeiten Kühlungsborn GmbH provide the guests, the organiser as well as any other contractual partners.

 

§ 2 Contract conclusion

1. The contract is concluded after verbal or written request of the contractual parter and through the acceptance of the hotel Vier Jahreszeiten Kühlungsborn GmbH. The hotel is able to accept this request in written form, orally in text form (mail or fax) or through direct provision of services.

2. The subletting and re-letting or the free use of the rooms or apartments by third parties is not permitted.

 

§ 3 Departure, use and handover of rooms

1. The rooms and apartments are provided only for accomodation purposes.

2. The contractual partner is liable for all defects and damages caused by him or third parties who receive hotel services at his request.

3. The Hotel Vier Jahreszeiten Kühlungsborn is a non-smoking hotel. If in the rooms or apartments has been smoked anyway, the hotel will charge 15€ for additional cleaning on the ground. 

4. The final cleaning of the apartments is done by the contractual partner on departure. In the case of improper final cleaning by the contractual partner, the hotel reservces the right to charge additionally 45 € for the final cleaning.

5. The Hotel Vier Jahreszeiten Kühlungsborn GmbH confirms and guarantees the booked room or apartment category, but no room number or location.

6. Booked rooms and apartments are available to the contractual partner from 15:00 on the day of arrival and until 11:00 on the day of departure.

7. Unless guaranteed by credit card, the hotel reserves the reservation for booked rooms / apartments until 18:00 on the day of arrival. Thereafter, the hotel reserves the right to assign the rooms / apartments elsewhere.

 

§ 4 Prices, payment and taxes

1. All prices include the currently valid tax and the service charge. The local tourist tax is not included in the price and is payable at the hotel.

The payment for the services ordered can be made in advance by bank transfer or credit card, locally by debit card, credit card or cash. The total bill has to be settled on departure. The hotel reserves the right to request a 100% payment in advance (Hotdeal bookings) or upon arrival.

2. Lost property will be sent on the part of the hotel, at the request of the guest, to the specified address (15 € COD charge have to be paid by the recipient). Other shipping methods are only available against prepayment via bank transfer or credit card debit.

3. In the case of departure without settlement of the open account, the hotel reserves the right to charge a walk-out fee of 50 € depending on the effort.

4. In case of late payment the first payment reminder is free of charge. Each additional reminder stage can be charged with a fee of 10 € by the hotel. For the introduction to a debt collection routine will be charged 30 € collection initiation fee.

 

§ 5 Cancellation of services

1. Reservations of contractual partners are binding for both parties. In case of cancellation up to one week before arrival, the contractual partner will not be charged. In case of cancellation or non-arrival of the contractual partner, 80% of the total amount of the ordered services will be due. Cancellations by the contractual partner have to be made in written form.

2. This does not apply to allotments and groups (from 10 rooms). Here are special cancellation conditions according to the contract.

3. Also excluded from §5.1. are hotdeal bookings. Hotdeal bookings can no longer be canceled or modified free of charge. From the time of booking 100% of the total rate will be charged in case of cancellation or rebooking.

4. In case of a premature departure of the contractual partner until 17.00 o'clock 80% of the overnight stay price will be charged on the ground. If you leave after 17:00 o'clock, 100% of the room rate will be charged on the ground.

 

§ 6 Liability and rescission

1. The hotel Vier Jahreszeiten Kühlungsborn GmbH is liable for all legal and contractual claims only in case of intentional or grossly negligent behavior.

2. The hotel Vier Jahreszeiten Kühlungsborn GmbH is entitled to cancel the contract in the following cases:

a. The contractual partner does not render a service due.

b. The performance of the contract is not possible due to force majeure, strikes or other reasons beyond the control of the Hotel Vier Jahreszeiten.

c. The contractual partner has made false statements about essential data.

d. The hotel has reason to believe that the use of the booked service may endanger the smooth operation, security or reputation of the hotel in public.

The cancellation of the hotel does not constitute any claims of the contractual partner for damages or other compensation payments.

 

§ 7 Place of fulfillment and payment, severability clause

1. The place of performance and payment is the Hotel Vier Jahreszeiten in Kühlungsborn GmbH.

2. If individual provisions of the contract, including the general terms and conditions, become ineffective, this does not affect the validity of the remaining provisions.

Kühlungsborn, November 2012

GENERAL TERMS AND CONDITIONS FOR EVENTS


§ 1    Scope of application
The following terms and conditions for events apply to the provision of conference and banquet rooms of the Hotel Vier Jahreszeiten Kühlungsborn GmbH as well as all related services to the contractual partner (called the following organiser). Conflicting conditions of the organiser do not apply. There are special conditions for the room reservation.

 

§ 2    Cancellation
The following cancellation periods apply to events:

Up to 8 weeks through written declaration free of charge

Up to 6 weeks before the event date, the agreed room rent will be charged, as long as the premises can not be sold otherwise. For conference packages, the room rent is based on the price list.

Up to 4 weeks before the event date, the Hotel Vier Jahreszeiten Kühlungsborn GmbH is entitled to charge 50% of lost sales in addition to the agreed room rent. This includes all contractually agreed services such as food and drinks as well as equipment. For conference packages 50% of the conference fee will be charged, a separate room rent is not applicable in this case.

From 4 weeks to 72 hours before the event, 80% of the lost sales or 80% of the conference fee will be charged in addition to the agreed room rent.

In case of later cancellation, 100% of the contractually agreed services will be charged.

 

§ 3    Conclusion of contract
An agreement on services is only binding if it has been confirmed in written form by both parties.

 

§ 4    Changes in the number of participants and the time of the event
1.    A change of the number of participants by more than 5% must be communicated to the hotel no later than five working days before the events start; it requires the written consent of the hotel. In this case, the hotel reserves the right to change the agreed menu.
2.    A reduction of the number of participants by the organiser by a maximum of 5% is recognized by the hotel at the settlement. For deviations beyond that, the originally agreed number of participants minus 5% is taken as the basis.
3.    In case of a deviation upwards, the actual number of participants will be calculated.
4.    If the number of participants deviates more than 10%, the hotel is entitled to exchange the reserved premises, if this is reasonable for the organiser.
5.    If the agreed start or end times of the event are shifted and the hotel agrees to these deviations, the hotel may reasonably charge for the additional services, unless the hotel is at fault.

 

§ 5    Services, prices, payment, charging
1.     The hotel is obliged to provide the services ordered by the customer and promised by the hotel.
2.    The customer is obliged to pay the agreed prices for these and other services used or the hotel's usual prices. This also applies to services and expenses incurred by the hotel to third parties, in particular for the claims of copyright exploitation companies.
3.    The agreed prices include VAT, service charge and all taxes. Any increase in VAT between the conclusion of the contract and the event is charged to the organiser.
4.    If the period between the conclusion of the contract and the performance of the event exceeds 120 days, and the price generally charged by the hotel for such services increases, the contractually agreed price may be increased appropriately, but not by more than 5%.
5.    Invoices of the hotel without a due date are payable within 10 days of receipt of the invoice without deduction. Failure to comply with this period, the hotel is entitled to demand the applicable default interest.
6.    The hotel is entitled to demand a reasonable advance payment at any time. The amount of the advance payment and the payment dates can be agreed in written form in the contract.

 

§ 6    Beverage bill and brought food and drinks
Unless otherwise agreed, drinks will be charged according to actual consumption. The organiser may not bring food and drinks to events. Exceptions require a written agreement with the hotel.

 

§ 7    Loss or damage of things brought
1.    Any accompanying exhibits or other personal items are at the risk of the customer in the event rooms or in the hotel. The hotel assumes no liability for loss, destruction or damage, even in the event of financial loss, except in cases of gross negligence or intent of the hotel.
2.    The organiser warrants that the decorative material he has supplied conforms the fire protection requirements.

 

§ 8    Technical facilities
If the hotel procures technical or other equipment from third parties for the performance of the event for the organiser, it acts on behalf of and for the account of the organiser. The organiser is liable for the careful treatment and proper return of these facilities and indemnifies the hotel from all claims of third parties from the provision of facilities.

 

§ 9    Cancellation through the hotel
The hotel is entitled at any time to terminate the contract if the event endangers the reputation or security of the hotel. This also applies in case of force majeure or if there is another important reason. Claims for damages of the organiser do not arise in this case.

 

 

§ 10    Music events
For music events the GEMA registration and the payment of the fees has to be done by the organiser.

 

§ 11    Place of fulfillment and payment, serverability clause
1.    The place of performance and payment is the Hotel Vier Jahreszeiten GmbH in Kühlungsborn.
2.    If individual provisions of the contract, including the general terms and conditions, become ineffective, this does not affect the validity of the remaining provisions.

Kühlungsborn, September 2010

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